Faqs

ORDERING

How can I place an order?

You can place an order online any time at www.laruchefineeuropeanfoods.com, or by calling 1-713-995-5500, or by contacting any one of our local LaRuche Fine European Foods, Inc. franchise stores near you.

How far in advance should I place my order?

You can place an order online well in advance, or order last minute for store pick-up at the nearest franchise store where you live. If you place our order online to an available franchise store near you, you may pick up the products within the same day before 7:00 p.m. (store’s closing time), however, we are closed on Sundays. On weekdays and Saturdays, orders can be placed for same day store pick up before 7pm local (store) time.

For orders that must be shipped, you can typically order online anytime, but allow 3-5 days for delivery.

For deliveries during busy holidays like days of Christmas, Thanksgiving, New Year and other holidays, we recommend that you order well in advance.

If you order online on a Sunday, your order will be processed the next business day (Monday).

Will I receive an order receipt /order confirmation?

Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records. We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly.

Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive,particularly around busy holidays like days of Christmas, Thanksgiving, New Year and other holidays, there may be delays in updates to your status.

If your order is shipped via FedEx, you will receive an email with your tracking # automatically when your order is prepared for shipment. You an then visit www.fedex.com and enter that tracking # to find the status of your delivery.

PRODUCTS

What are the benefits of eating The Queen of the Coast Tuna?

Tuna is high in protein and low calories and fat. Tuna has essential vitamins and minerals such as Vitamin A, B, B2 and PP. The majority of fat in tuna comes from Omega-3 fatty acids that are important in reducing the risk of heart disease and heart attacks. Some research has also shown that these fatty acids may also have a role in reducing inflammation. The potassium is also an important element for the healthy contraction of the muscles and the heart. It lowers the level of “bad” cholesterol in the body and is very rich in phosphorous, which is necessary for good functioning of the brain. It’s recommended for children’s growth and development, for pregnant woman and for those who wish to enjoy the health benefits of saltwater fish.

What is Omega-3?

Omega-3 is a fatty acid found in fish oil that lowers your risk of heart attack and stroke, and boosts the immune system. The majority of fat in tuna comes from Omega-3 fatty acids. The Omega-3 fatty acid, DHA, is also found in the brain and the eye and help with the development of these systems in infants and young children. Since our bodies cannot manufacture their own supply of Omega-3s, we have to get them from the food we eat.

What is the shelf-life of THE QUEEN OF THE COAST ®

BRAND canned tuna?

All unopened” The Queen of The Coast ®” Brand products have a recommended shelf life of up to three years, provided the product has been stored under normal conditions and the can appears normal without damage. An expiration date is printed on all THE QUEEN OF THE COAST ® BRAND products for your convenience.

Is there Mercury in Canned Tuna?

Canned tuna is safe and canned light meat tuna is listed on the EPA/FDA advisory as one of the fish that has very low levels of methyl mercury. The trace levels of methyl mercury found in canned tuna are far below the 1.0 part per million (ppm) standards the FDA has set as safe. FDA testing has shown that canned light meat tuna has an average of 0.1 parts per million (pip) and that Albacore (white meat) tuna has an average of 0.35 pip. THE QUEEN OF THE COAST ® BRAND has appropriate testing procedures in place to ensure that both our light meat canned and white meat canned tuna are well below the FDA limit of 1 pip.

Where is your tuna caught?

All of THE QUEEN OF THE COAST ® BRAND’s tuna is wild-caught from the Atlantic Ocean near Portugal. Portuguese fish feed on plankton which is formed in the gulf current that crosses the Atlantic thereby making Portuguese seafood among the best in the world.

What species of tuna do you use?

THE QUEEN OF THE COAST ® BRAND tuna consists of quality Solid Light Skipjack Tuna packed in natural sauces and ingredients, with no artificial preservatives. Taste and verify the unique quality of THE QUEEN OF THE COAST ® BRAND Tuna today and you’ll never go back to ordinary Tuna products such as Albacore or Yellow-fin ever!

Does Skipjack Tuna have less Mercury than other Tuna’s?

Yes, Skipjack Tuna because of its smaller size has only about a third of the Mercury in Albacore and Yellowfin Tuna and it is safer to eat for children and pregnant women.

Is your Tuna Dolphin –Safe?

THE QUEEN OF THE COAST ® BRAND tuna is manufactured by Ramirez & Ca. (Filhos), SA.and adheres to the high standards set by the U.S government and other protective groups when fishing for tuna. They used the most acceptable method that spare Dolphins and other sea creatures during the fishing for Tuna.

Are THE QUEEN OF THE COAST ® BRAND products available in supermarkets?

No, it is not available in any supermarkets. LaRuche Fine European Foods, Inc. was awarded the exclusive right to distribute THE QUEEN OF THE COAST ® BRAND seafood products in the entire U.S. and they are available in all of our franchise stores and also online www.laruchefineeuropeanfoods.com

Can we buy LaRuche Fine European Foods, Inc. products online?

You may buy any LaRuche Fine European Foods, Inc. products online www.laruchefineeuropeanfoods.com

Can I buy one box of assorted Tuna products online?

Presently, we do not offer assorted tuna varieties in one case, however, should you want to buy assorted variety, you may visit any of our franchise stores near you. You may want to check us out again for the availability of the assorted variety packs of tuna on-line.

How many cans of tuna in a box?

One case of tuna contains 24 cans.

What is Tuna Salad?

Tuna salad is a nutritious, delicious and convenient Ready-To-Eat meal consisting of quality Solid Light Skipjack Tuna and your choice of vegetables packed in natural sauces and ingredients, with no artificial preservatives. It is a healthy meal for the whole family and the best alternative meal for busy workers.

I notice from your web site that there is also an array of Sardines products with LaRuche brand? What is the difference quality wise against the The Queen of the Coast brand of Sardines?

LaRuche brand sardines guarantees the same highest degree of quality and taste as it is also manufactured by Ramirez & Ca. (Filhos), SA. LaRuche brand sardines offer a variation of taste to cater to a different palate of customers.

Where does your Stock fish comes from?

Our Stock fish come from Norway, one of the best sources of Stock fish in the world.

What are the different packaging sizes available for Stockfish?

They are available in vacuum packs of 1.5 lbs., 5lbs., 10 lbs.

What is the shelf life of you stock fish?

The shelf life of stockfish is three years, however, if they are kept under controlled environment, they last for years.

Are the online ordering selection of products the same as what are available at the franchise stores?

No, more products will be available at our franchise stores as there are basic co-products that we sell at the store for walk-in customers as a complimentary service.

DELIVERY

How is my order shipped?

For faster delivery, your products are shipped from our warehouse via FedEx Home Delivery or FedEx Ground. Delivery times may vary depending on day like when you place an order online. If you place an order online on a Sunday or on a public holiday, we will process our order the next business day. On times of the year (Thanksgiving, Christmas, New Year and other holidays, you have to place orders in advance), but normally items will be delivered within 3-5 business days.

Do you ship to other countries? What are the delivery charges?

Currently, we ship only within the U.S. including Puerto Rico, Alaska, and Hawaii and your shipping rate will be calculated through FedEx Home or FedEx Ground delivery. The shipping rate will be calculated based on weight, volume and dimension of the package. However, if you need special delivery outside of the U.S., you may wantto call 713-995-5500 or email us at customerservice@larucheimports.com

I would like my order/s delivered at a certain time. Do you offer timed deliveries?

We cannot guarantee specific delivery times and we urge you not to include in your order any such request or delivery instruction with your order, as it will not be taken into account for your delivery. You can always track your order online anytime, or contact Customer Service  or tracking assistance at 1-713-995-5500.

Can products purchased online at one store be returned to another store?

No, you have to return the products at the same pick-up store?

What happens if I miss my pick-up schedule?

You have to call the local franchise store where you are supposed to pick up your order and reschedule your pick up.

Can I pick up my order on a Sunday?

No, our franchise stores are close on Sundays. Our store hours are Monday-Saturday from 10:00a.m. – 2:00p.m. and 3:00p.m -7:00 p.m.

RETURN POLICY

What is the return policy?

Stockfish

All stockfish sales are final. However if you have any problem with your stockfish please call the customer service line at 713-995-9090 within 48 hours of delivery to discuss and resolve your concerns. We will exchange or refund the purchase price (excluding shipping & andling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please contact us at customerservice@larucheimports.com for a Returns Authorization Code before returning any product. Note: We want you to understand that Stockfish is a by-product of nature and is processed under natural conditions by drying in an open fresh cold air on wooden racks. Once dried, each piece of Stockfish will always be different from another; their sizes, dimensions, color and consistency may differ from one batch to another and their texture, thickness and smell may vary. We will not authorize a return based on varying changes in form, variation in size dimension, smell, consistency, texture, thickness and color as we don’t have control over those factors. For any question regarding the return policy of Stockfish, please call 713-995-9090 or email us at: customerservice@larucheimports.com and we will be glad to assist you.

Canned Seafood

We will exchange or refund the purchase price (excluding shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please contact us at customerservice@larucheimports.com for a Returns Authorization Code before returning any product. Please see our Return Policy for details.

In-Store Returns

Please return products to the local franchise store where you purchased your goods and bring your receipt.

How are online orders returned and refunded?

Products purchased from a franchise store or purchased online but picked up from a franchise store, must be returned to the same store from which they were picked up. If qualified for return or exchange You will be issued a store credit or voucher towards your next purchase. For Products purchased online and shipped to customer, Please call our customer care specialists for return authorization and for any additional shipping instructions at 713-995-5500. Hours are Monday – Friday, 9.00am to 5.30pm CST. Or email: customerservice@larucheimports.com

PAYMENT

Is it safe to send my credit card information to LaRuche Imports, Inc. over the internet?

LaRuche Imports, Inc. Uses the latest encryption technology to ensure safe transmission of your credit card information. Our payment gateway processes are handled by Authorize.net, one of the largest credit card processing companies in the world.

What payment methods do you accept?

We accept major credit cards like Visa, MasterCard, American Express, and Discover Cards among others. Please confirm with our customer service what other credit cards we accept.

When will my credit card be charged?

Your credit card will be charged at the time your order was placed.

I think I may have been charged twice. Can you help?

Absolutely. The first thing you should do us check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not been actually charged. Credit card transactions are authorized in two steps. In the first step, the payment gate away says” I want to charge $xx to card Y”. If the card has these funds available, the card company places a provisional hold on those $xx and responds ok back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured- you will not be charged.
However, it is important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time it takes to release your funds is dependent entirely on your bank or credit card company. If you still have any questions about this, please give us a call at 1-713-995-9090.

Do you accept personal checks? How about Pay Pal?

No, we don’t accept personal checks nor Paypal. We only accept major credit cards like Visa and Master cards.

Can orders be placed online and paid for in-store?

No, you have to pay on-line but you may pick up your order from the franchise store you chose near you.

Can Coupons be used on-line?

If the coupons are for online and in-store purchase, the system will allow you to do so, however, there may be some coupons that can only be used for on line shopping and there might be some that is for in-store purchase only.

COMPANY

Where can I find information on buying a LaRuche Fine European Foods, Inc. franchise?

Thanks for your interest! Please visit

www.laruchefineeuropeanfoods.net to learn more about our franchise opportunity, or call 1-713-995-5500 to speak directly with a franchise marketing officer.

MY ACCOUNT

What are the features and benefits of My Account?

When you sign up for an account with LaRuche Fine European Foods, Inc., you’ll have access to some exclusive features only available to you! You’ll be able to view your Order History for any order you place while signed in to your account. From there you can view the full order details, and track your order. You can also sign up for our Rewards Program, special promotions, coupons and more.

I forgot to sign in to My Account while placing an order. Can you add this order to My Account?

We’re sorry to say that we’re not able to add orders under your Account once it has already been placed. Not to worry – you can still track your order, and you will (of course) still receive an order confirmation! You just won’t be able to view this order under your Order History when you’re logged in to your My Account page.

I forgot to sign in to My Account while placing an order. Can you add this order to My Account?

We’re sorry to say that we’re not able to add orders under your Account once it has already been placed. Not to worry – you can still track your order, and you will (of course) still receive an order confirmation! You just won’t be able to view this order under your Order History when you’re logged in to your My Account page.

Email and Text

How do I sign up for promotions and special offers?

Click here to sign up for promotions and special offers.

I have additional questions. What is the best way to get them answered?

Our customer service personnel are here to assist with answering your questions. Please contact us at 713-995-5500 (Toll Free: 1-800-430-8418) Monday – Friday from 9:00 am to 5:30 pm (CST) or you may also Contact us via email at customerservice@larucheimports.com
Click here to sign up for promotions and special offers.

How do I unsubscribe from your emails?

We’re sorry to see you go! Please follow the steps to unsubscribe:

1. Scroll to the bottom of a Laruche Fine European foods Inc. email.
2. Click the “unsubscribe” link. This will open a web page that lists your email subscription options.
3. Choose a subscription option and then click the “Update” button.

Unsubscribing from our emails will not delete your LaRuche Fine European Foods, Inc. Rewards account. Please contact our Customer Service Representative with any questions. 1-713-995-5500.

How do I unsubscribe from your text messages?

We’re sorry to see you go! Please follow the steps to unsubscribe:

1. From your mobile phone, reply to the latest text message you received from us with the words STOP. Message and data rates may apply. Unsubscribing from our texts will not delete your LaRuche Fine European Foods, Inc. Rewards account. Please contact our Customer Service Representative with any questions at : 1-713-995-5500 or email Customer Service: customerservice@larucheimports.com